Cisco Cisco Agent Desktop 9.0 Guida All'Installazione
Cisco CAD Installation Guide
112
March 31, 2014
Upgrade Methods
Backup and Restore Upgrade Method Overview
The backup and restore utilities used in the following upgrade procedure are
described in detail in
described in detail in
.
NOTE: You must use the utilities from the version you are backing up.
For example, if you are upgrading from CAD 7.1 to CAD 8.5, use the
CAD 7.1 utilities to back up your data. Then use the CAD 8.5 utilities
to restore your data once you have completed the upgrade.
For example, if you are upgrading from CAD 7.1 to CAD 8.5, use the
CAD 7.1 utilities to back up your data. Then use the CAD 8.5 utilities
to restore your data once you have completed the upgrade.
To upgrade using the backup and restore method:
1. On the computer that hosts the CAD base services, open a command window
and navigate to C:\Program Files\Cisco\Desktop\bin (the default location for
CAD utilities).
CAD utilities).
2. At the prompt, run the following command to back up your current LDAP
configuration data:
CDBRTool /B /L “<configuration data backup folder path>”
3. At the prompt, run the following command to back up your audio recordings:
CDBRTool /B /A “<recordings backup folder path>”
4. Back up your Recording and Statistics database using BackupDB (see
).
NOTE: Save the three types of backup files to different folders.
Keeping the backup files separated prevents the backup and restore
tools from reading from or writing to the wrong type of file. The backup
folders must be on a local drive to avoid file permission issues that
can arise if they are saved to a network drive. The backups can be
copied to a network drive later on for safekeeping.
Keeping the backup files separated prevents the backup and restore
tools from reading from or writing to the wrong type of file. The backup
folders must be on a local drive to avoid file permission issues that
can arise if they are saved to a network drive. The backups can be
copied to a network drive later on for safekeeping.
NOTE: Keep your backups in case you need to roll back to your
previous version of CAD.
previous version of CAD.
5. Uninstall your current version of CAD.
6. Install the newer version of CAD.
NOTE: If you are upgrading to a replicated system, start with installing
CAD 8.5 on the server that you want to designate as the primary
node.
CAD 8.5 on the server that you want to designate as the primary
node.