Cisco Cisco Agent Desktop 10.5 Guida Utente
Cisco Agent Desktop User Guide 7.1
12
November 2006
Agent Desktop Interface
The Agent Desktop interface displays information about active calls and allows you to
perform phone functions. It also allows you to view web pages in its integrated
browser pane, view agent and call statistic real-time displays, record calls (if task
buttons are configured with this feature by the administrator) and “chat” with other
agents and supervisors using the Chat instant messaging feature.
perform phone functions. It also allows you to view web pages in its integrated
browser pane, view agent and call statistic real-time displays, record calls (if task
buttons are configured with this feature by the administrator) and “chat” with other
agents and supervisors using the Chat instant messaging feature.
Figure 5.
Agent Desktop interface
Accessibility
Agent Desktop has a number of features which aid accessibility by low-vision and
vision-impaired users:
vision-impaired users:
■
Follows Windows settings for screen resolution and color/contrast settings
■
Screen reader-compatible tool tips for all controls
■
Toolbar buttons available in small (16 × 16) and large (32 × 32) sizes
■
Screen reader-compatible shortcut keys for navigating the application and
toolbar
toolbar
■
Uses Windows settings for font sizes for all windows and popups.
■
Audible tones that sound when a nonagent-initiated dialog appears (for
example, new chat windows and notices to the agent that a supervisor is
barging in, intercepting, and recording)
example, new chat windows and notices to the agent that a supervisor is
barging in, intercepting, and recording)
Dashboard
Pane
Contact
Management
Pane
Integrated
Browser
Pane
Status Bar