Cisco Cisco Agent Desktop 9.0 Guida Utente
Cisco Agent Desktop—Browser Edition User Guide
28
June 2007
Making a Conference Call
You can add other parties to an active call to make a conference call.
There are two types of conference calls:
■
Supervised conference. In a supervised conference, you speak to the third
party you want to add to your call before completing the conference, in order
to confirm that the third party is ready to accept the call.
party you want to add to your call before completing the conference, in order
to confirm that the third party is ready to accept the call.
■
Blind conference. In a blind conference, you add the third party to the
conference without speaking to him or her.
conference without speaking to him or her.
NOTE: If you use a blind conference to add someone to your call, you
may or may not see the call tagged as a conference call in the
dashboard pane.
may or may not see the call tagged as a conference call in the
dashboard pane.
To make a conference call:
1. With a call active, click Conference.
The Conference window appears.
Figure 11.
Conference window.
2. Enter the phone number of the person you want to add to the call in the
Number field.
3. Click Dial.
4. Take one of the following actions: