Cisco Cisco Agent Desktop 10.0 Guida Utente
Starting CAD-BE
November 2006
5
Starting CAD-BE
You can log into CAD-BE as a local agent or as a mobile agent. A local agent is one
who is using CAD-BE within the contact center. A mobile agent uses Cisco Unified
Mobile Agent to connect to CAD-BE from outside the contact center and uses any
kind of phone (including a cell phone).
who is using CAD-BE within the contact center. A mobile agent uses Cisco Unified
Mobile Agent to connect to CAD-BE from outside the contact center and uses any
kind of phone (including a cell phone).
CAD-BE runs in the following web browsers:
Both browsers must have the Java Runtime Environment (JRE) 1.5_06 or newer
plug-in installed. All popup blockers must be disabled.
plug-in installed. All popup blockers must be disabled.
NOTE: If you do not have JRE installed when you try to start
CAD-BE, you will be prompted to install it. After JRE is installed,
CAD-BE will continue to start normally.
CAD-BE, you will be prompted to install it. After JRE is installed,
CAD-BE will continue to start normally.
Logging in as a Local Agent
To start CAD-BE as a local agent:
1. Start your web browser.
2. Enter the following address in the address field. The address is case
sensitive.
http://<CAD-BE server IP address/host name>:8088/cadbe/CAD-BE.jsp
NOTE: The address is case sensitive. Be sure to use uppercase and
lowercase letters exactly as shown.
lowercase letters exactly as shown.
CAD-BE starts and the Login dialog box appears (see
You may see a security warning that CAD-BE’s digital signature cannot be
verified. This means that the web browser cannot verify the digital signature
by a trusted source. Select the check box Always trust content from this
publisher to prevent this warning from displaying again, and then click Run
to launch CAD-BE. If you click Cancel, CAD-BE will run in restricted mode.
and various features will not function correctly.
verified. This means that the web browser cannot verify the digital signature
by a trusted source. Select the check box Always trust content from this
publisher to prevent this warning from displaying again, and then click Run
to launch CAD-BE. If you click Cancel, CAD-BE will run in restricted mode.
and various features will not function correctly.
Operating System
Supported Browsers
Microsoft Windows 2000
Professional, Windows XP
Professional
Professional, Windows XP
Professional
Microsoft Internet Explorer 6 and 7
Mozilla Firefox 1.5
Mozilla Firefox 1.5
Red Hat Enterprise Linux 3, 4
Mozilla Firefox 1.5