Cisco Cisco Agent Desktop 8.0 Guida Utente
Agent States
November 2006
27
Work Not Ready
You are completing work from a previous call, and are
unavailable to receive ACD calls. You change to the Not
Ready state when:
unavailable to receive ACD calls. You change to the Not
Ready state when:
• You enter wrapup data (if enabled by the system
administrator)
• A timer set in the ACD expires (if the ACD uses this
feature)
• You manually change state after you enter wrapup
data
Work Ready
You are completing work from a previous call, and are
available to receive ACD calls. You change to the Ready
state when:
available to receive ACD calls. You change to the Ready
state when:
• You enter wrapup data (if enabled by the system
administrator)
• A timer set in the ACD expires (if the ACD uses this
feature)
• You manually change state after you enter wrapup
data
Table 5.
Agent states — Continued
State
Description