Cisco Cisco Agent Desktop 8.0 Guida Utente
January 16, 2013
211
A
Global Phone Book FAQ
Question
Where are global phone books stored?
Answer
They are stored in the Directory Services (LDAP) database at
SpanlinkCommunications > Company > [LCC name] > PhoneBook.
Question
How are phone books synchronized between the active and standby Directory
Services in a redundant system?
Services in a redundant system?
Answer
Whenever an entry is made in the active Directory Services, it is immediately
replicated on the standby system so that they remain synchronized.
replicated on the standby system so that they remain synchronized.
Question
Which logs should be collected to troubleshoot issues with global phone books?
Answer
The Cisco Agent Desktop and Cisco Desktop Administrator logs (agent.log and
administrator.log) and debug traces, set to the DEBUG level, (agent.dbg and
administrator.dbg) are used to troubleshoot phone book issues.
administrator.log) and debug traces, set to the DEBUG level, (agent.dbg and
administrator.dbg) are used to troubleshoot phone book issues.
Question
Where are global phone books configured?
Answer
Global phone books are created and populated by the administrator using Cisco
Desktop Administrator. Agents cannot edit global phone books. They can edit their
own employee phone books using Cisco Agent Desktop.
Desktop Administrator. Agents cannot edit global phone books. They can edit their
own employee phone books using Cisco Agent Desktop.
The administrator can enable and disable all phone books, or just employee
phone books. See
phone books. See
for instructions on administering
phone books.
Question
Do phone books run from the Directory Services database?
Answer
Earlier versions of CAD loaded phone books from Directory Services every time
the agent launched the dial pad. The current version of CAD loads phone books
once and stores them in memory to avoid delays.
the agent launched the dial pad. The current version of CAD loads phone books
once and stores them in memory to avoid delays.