Cisco Cisco Agent Desktop 8.0 Guida Utente
Cisco Desktop Administrator User Guide
158
January 16, 2013
9. Choose the desired data field from the list, enter test data if desired, then
click OK. The test data you enter is displayed in the application only when the
macro is tested using the Playback function. The Macro Recording Suspended
dialog box appears.
macro is tested using the Playback function. The Macro Recording Suspended
dialog box appears.
10. Click Resume Recording to continue recording the macro.
11. Once you have finished recording the macro, press the macro hot key. The
Macro Recording Suspended dialog box appears.
12. Click End Recording. You are returned to the Macro Editor window.
13. You can take any of the following actions:
■
To save the macro as recorded, click OK.
— If the macro has no errors, the macro is saved and you are returned to
the Select Action dialog box.
— If the macro has errors, the macro editor displays the line and
highlights the text in question. Correct it and click OK again.
■
To test the macro, click Playback.
— If the macro has errors, the macro editor displays the line and
highlights the text in question. Correct it and click Playback again.
— If the macro has no errors, the macro is played back. If it works as you
intend, click OK to save it and return to the Select Action dialog box.
■
To change test data, choose Data > Change Test Data in the macro editor
and enter new test data.
and enter new test data.
■
To cancel the macro, click Cancel. The macro is canceled and the Select
Action dialog box appears.
Action dialog box appears.
Data Fields
The Select a Data Field dialog box (
) enables you to select and insert a Agent
Desktop data field into a macro. Access this dialog box either through the Suspend
Macro Recording dialog box or from the Data menu in the Macro Editor window.
Macro Recording dialog box or from the Data menu in the Macro Editor window.
There are three types of data fields, which can be included in the Run Macro and
Launch External Application work flow actions.
Launch External Application work flow actions.
■
Standard. Data from the switch.
■
System. For example, the date and time. Enclosed in square brackets [ ].
■
Enterprise. From the Enterprise service. Marked with an asterisk (*).
NOTE: Not every data field is available for every event. For example,
the calling number is not available during a startup event. If a macro
uses an unavailable field to pop an application, the application
displays <N/A>.
the calling number is not available during a startup event. If a macro
uses an unavailable field to pop an application, the application
displays <N/A>.