Cisco Cisco Agent Desktop 10.5 Guida Utente

Cisco Desktop Administrator User Guide

162

November 19, 2013

Configuring Desktop and Server Monitoring 
and Recording

You can perform the following tasks on the VoIP Monitoring Device page of the Silent 
Monitoring & Recording node:

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The VoIP Monitoring Device page does not display all phone devices configured in 
Unified CM. It displays the devices associated with the peripheral gateway. It 
automatically filters out the devices assigned to specified JTAPI users to enable 
effective search responses. You can specify JTAPI user for a peripheral gateway by 
launching Postinstall.exe.

If a phone is configured for extension mobility and a static extension is set up, the 
Extension field displays the static extension assigned to the device’s MAC address. If 
no static extension is set up, the Extension field is blank.

NOTE:  Assign a static extension to an extension mobility device to 
make administration easier.

Unified CM-based Monitoring and Recording

Unified CM-based monitoring and recording is a feature that uses an IP phone’s 
built-in bridge to monitor and record calls. 

To enable Unified CM-based monitoring and recording, consult the CTI OS System 
Manager’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions. No configuration 
in CAD is required. 

NOTE:  When Unified CM-based monitoring and recording is enabled 
on the CTI OS server, desktop-based and server (SPAN)-based 
monitoring and recording are no longer available.