Cisco Cisco Agent Desktop 10.5 Guida Utente
Cisco IP Phone Agent User Guide 7.1
20
November 2006
If the IP Phone Agent service fails, IP phone agents are removed from the Chat
service so that they no longer appear as agents in Cisco Supervisor Desktop.
service so that they no longer appear as agents in Cisco Supervisor Desktop.
You will not be aware that the IP Phone Agent service is down until you make a
request from your phone (press the Update soft key or change agent state, for
example) or the IP Phone Agent screen is refreshed. At that time you will receive an
error message reading, “Unable to connect to the IPPA service.” This lets you know
that you are no longer in communication with the IP Phone Agent service you logged
into.
request from your phone (press the Update soft key or change agent state, for
example) or the IP Phone Agent screen is refreshed. At that time you will receive an
error message reading, “Unable to connect to the IPPA service.” This lets you know
that you are no longer in communication with the IP Phone Agent service you logged
into.
When the IP Phone Agent service is stopped, you are not logged out of the CTI
service. Because of this, agents who are logged in will still receive ACD calls (as long
as the required CTI and other services are running).
service. Because of this, agents who are logged in will still receive ACD calls (as long
as the required CTI and other services are running).
As a result, when you attempt to log back into the IP Phone Agent service you will see
the Forced Login screen after entering your login information. This screen tells you
that the ID used in the login attempt is already logged into another extension. The
other user detected is actually you, still logged into the CTI service. You should select
the option to log the other user out and log yourself in. This logs you out of the CTI
service and then logs you back into the IP Phone Agent service, the Chat service, and
the CTI service.
the Forced Login screen after entering your login information. This screen tells you
that the ID used in the login attempt is already logged into another extension. The
other user detected is actually you, still logged into the CTI service. You should select
the option to log the other user out and log yourself in. This logs you out of the CTI
service and then logs you back into the IP Phone Agent service, the Chat service, and
the CTI service.
If you are on a call when you try to log back in and get the Forced Login screen, you
will not be able to log back in until the call is ended. This is because you cannot be
logged out of the CTI service until you are in the Not Ready state, and being on a call
means you are in the Talking state. Once the call is ended, the forced logout function
can transition you from Ready to Not Ready and then log you out. At that point the
forced login can proceed.
will not be able to log back in until the call is ended. This is because you cannot be
logged out of the CTI service until you are in the Not Ready state, and being on a call
means you are in the Talking state. Once the call is ended, the forced logout function
can transition you from Ready to Not Ready and then log you out. At that point the
forced login can proceed.