Cisco Cisco Agent Desktop 10.5
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Release Notes for Cisco Agent Desktop 7.0 (0)
Open Caveats
Open Caveats
Table 1
ICM open caveats that affect Cisco Agent Desktop
DDTS Number
Explanation
CSCsa99800
Symptom:
An agent cannot log in after his or her ID is changed.
An agent cannot log in after his or her ID is changed.
Conditions:
This problem occurs after an agent’s ID has been changed.
This problem occurs after an agent’s ID has been changed.
Workaround:
Cycle the IPCC Enterprise services for the ID change to take effect.
Cycle the IPCC Enterprise services for the ID change to take effect.
CSCsb18387
Symptom:
Agents cannot log in with IDs longer than 12 characters.
Agents cannot log in with IDs longer than 12 characters.
Conditions:
This problem occurs when the agent’s ID is more than 12 characters long.
This problem occurs when the agent’s ID is more than 12 characters long.
Workaround:
Avoid using IDs more than 12 characters long.
Avoid using IDs more than 12 characters long.
CSCsb20704
Symptom:
Agent is moved to the Reserved state even when there are no calls in queue.
Agent is moved to the Reserved state even when there are no calls in queue.
Conditions:
This problem may occur in some blind transfer scenarios.
This problem may occur in some blind transfer scenarios.
Workaround:
Have the agent log back in.
Have the agent log back in.
CSCsb44712
Symptom:
The supervisor is unable to log in due to a password failure. The password entered
is correct.
The supervisor is unable to log in due to a password failure. The password entered
is correct.
Conditions:
The supervisor’s password may be reset to the default (empty/blank) password
when information tied to the supervisor’s agent record, such as the agent name or
associated skill groups, is changed in the IPCC admin tools.
The supervisor’s password may be reset to the default (empty/blank) password
when information tied to the supervisor’s agent record, such as the agent name or
associated skill groups, is changed in the IPCC admin tools.
Workaround:
Attempt to log the supervisor in using a blank password. If successful, the
supervisor can then change his or her password to the desired password.
Attempt to log the supervisor in using a blank password. If successful, the
supervisor can then change his or her password to the desired password.