Cisco Cisco TelePresence MX700 Manuale Di Manutenzione

D15119.02 MX700 and MX800 Administrator Guide TC7.2, AUGUST 2014.  

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Cisco TelePresence MX700 and MX800 

Administrator Guide

Factory resetting the system

If there is a severe problem with the video system, the last 

resort may be to reset it to its default factory settings.

Always consider reverting to the previously used software 

version before performing a factory reset. In many situations 

this will recover the system. Note that both the current and 

the previous software images reside on the system. Read 

about software swapping in the 

 section.

We recommend that you use either a Touch controller or the 

web interface to factory reset the system. If these interfaces 

are not available, you can use the video system’s power 

button.

When factory resetting the video system the following 

happens: 

•  The call logs will be deleted.
•  Passwords will be reset to default.
•  All system parameters will be reset to default values. 
•  All files that have been uploaded to the system will be 

deleted. This includes, but is not limited to, custom 

backgrounds, certificates, and the favorites list (My 

contacts).

•  The previous (inactive) software image will be deleted.
•  Release keys and option keys will 

not be affected.

The system restarts automatically after the reset. It is using 

the same software image as before.

User interface: Touch

1.  Tap gently on the Touch screen if the unit is in sleep 

mode.

2.  Open the 

*

 menu and navigate to 

You have to log in with an administrator user name 

and password to access the 

 menu.

3.  Tap the 

button.

The system reverts to the default factory settings and 

restarts automatically. This will take a few minutes.

The system confirms the factory reset by displaying a 

notification on the main screen when up and running 

again. The notification disappears after approximately 

10 seconds.

Using the reset button

1.  Remove the video system’s left 

side cover to get access to the 

codec connector panel.
The cover snaps to magnets.

Reset button 

(pin hole)

User interface: Web

Open the 

*

 menu on the Touch controller 

and tap

to find the system’s IP 

address (IPv4 or IPv6).

1.  Open a web browser and enter the IP address of the 

video system in the address bar.

2.  Navigate to 

 and choose 

the 

 tab.

3.  Read the provided information carefully before you click 

. 

4.  Click the red 

 button to confirm that you want to 

perform a factory reset.
The system reverts to the default factory settings and 

restarts automatically. This will take a few minutes.

The system confirms the factory reset by displaying a 

notification on the main screen when up and running 

again. The notification disappears after approximately 

10 seconds.

It is not possible to undo a factory reset.

You should always backup the log files and the 

current configuration before you factory reset a system. 

Open the web interface, sign in, and follow these steps:

•  Navigate to 

and 

choose the 

tab.

•  Click 

 and 

 and follow the instructions to save the files 

on your computer.

* 

The 

 menu can be accessed from the drop down window 

that appears when you tap the contact information in the upper, left 

corner of the Touch controller. 

2.  Use the tip of a pen (or similar) to press and hold the 

recessed reset button until the screen turns black 

(approximately 10 seconds). Then release the button.
The system reverts to the default factory settings and 

restarts automatically. This will take a few minutes.

The system confirms the factory reset by displaying a 

notification on the main screen when up and running 

again. The notification disappears after approximately 

10 seconds.

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Appendices