Cisco Cisco Computer Telephony Integration OS 8.5 Guida Utente
iii
CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise & Hosted
Release 8.0(1)
C O N T E N T S
vii
vii
vii
viii
viii
viii
ix
1-ix
x
1-x
1-x
1-1
1-1
1-2
1-3
2-1
2-1
2-2
2-4
3-1
3-1
3-2
3-2
3-2
3-3
3-3
3-3
3-3
3-4
3-4