Cisco Cisco Computer Telephony Integration OS 8.5 Guida Dello Sviluppatore
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Chapter 9 Agent Object
Methods
Remarks
The CTIOS server sends SkillGroup statistics in the
OnSkillGroupStatisticsUpdated event of the SkillGroup object.
OnSkillGroupStatisticsUpdated event of the SkillGroup object.
GetAgentState
The GetAgentState method returns the current state of the agent.
Syntax
C++:
enumCTIOS_AgentState GetAgentState()
COM:
HRESULT GetAgentState (/*[in]*/ long *state)
VB:
GetAgentState () As Long
Java:
int GetAgentState()
.NET:
AgentState GetAgentState()
Parameters
state
Output parameter (return parameter in VB) containing the current agent state
in the form of one of the values in
in the form of one of the values in
.
Return Value
For C++, VB, Java, and .NET, this method returns the current state of the agent.
GetAllProperties
See
for a description of the GetAllProperties method.
GetElement
See
for a description of the GetElement method.