Cisco Cisco Computer Telephony Integration Option 8.5 Guida Dello Sviluppatore
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
SkillGroupPriority
SHORT
The priority of the skill group, or 0 when skill
group priority is not applicable or not
available.
group priority is not applicable or not
available.
EventReasonCode
SHORT
A peripheral-specific code indicating the
reason for the state change.
reason for the state change.
SkillGroupState
SHORT
Values representing the current state of the
associated agent with respect to the indicated
Agent Skill Group.
associated agent with respect to the indicated
Agent Skill Group.
AgentID
STRING The agent’s ACD login ID.
AgentExtension
STRING The agent’s ACD teleset extension.
CTIClientSignature
(Optional)
(Optional)
STRING The Client Signature of the CTI Client that is
associated with this agent.
Enablement Mask
Contains the bit-mask that specifies what
buttons can be enabled or disabled when the
agent is on this state.
agent is on this state.
UniqueObjectID
STRING A unique object ID for the agent object.
AgentInstrument
STRING The agent’s ACD instrument number.
Table 6-1
AgentState Values
enum Value
Description
Numeric
Value
Value
eLogin
The agent has logged on to the ACD. It
does not necessarily indicate that the agent
is ready to accept calls.
does not necessarily indicate that the agent
is ready to accept calls.
0
eLogout
The agent has logged out of the ACD and
cannot accept any additional calls.
cannot accept any additional calls.
1
eNotReady
The agent is unavailable for any call work. 2
eAvailable
The agent is ready to accept a call.
3
eTalking
The agent is currently talking on a call
(inbound, outbound, or inside).
(inbound, outbound, or inside).
4
Keyword
Type
Description