Cisco Cisco Computer Telephony Integration OS 8.5 Guida Dello Sviluppatore
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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
About This Guide
Obtaining Documentation and Submitting a Service Request
Conventions
This manual uses the following conventions.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional
information, see the monthly What's New in Cisco Product Documentation, which also lists all new and
revised Cisco technical documentation, at:
information, see the monthly What's New in Cisco Product Documentation, which also lists all new and
revised Cisco technical documentation, at:
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS)
feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds
are a free service and Cisco currently supports RSS version 2.0.
feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds
are a free service and Cisco currently supports RSS version 2.0.
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We appreciate your comments.
Format
Example
Boldface type is used for user
entries, keys, buttons, and folder
and submenu names.
entries, keys, buttons, and folder
and submenu names.
Choose Edit > Find from the ICM
Configure menu bar.
Configure menu bar.
Italic type indicates one of the
following:
following:
•
A newly introduced term
•
For emphasis
•
A generic syntax item that
you must replace with a
specific value
you must replace with a
specific value
•
A title of a publication
•
A skill group is a collection of agents
who share similar skills.
who share similar skills.
•
Do not use the numerical naming
convention that is used in the
predefined templates (for example,
persvc01).
convention that is used in the
predefined templates (for example,
persvc01).
•
IF (condition, true-value, false-value)
•
For more information, see the
Database Schema Guide for Cisco
Unified ICM/Contact Center
Enterprise & Hosted.
Database Schema Guide for Cisco
Unified ICM/Contact Center
Enterprise & Hosted.
An arrow ( > ) indicates an item
from a pull-down menu.
from a pull-down menu.
The Save command from the File menu is
referenced as File > Save.
referenced as File > Save.