Cisco Cisco IOS Software Releases 12.2 MC
18
Release Notes for Cisco MWR 1941-DC Mobile Wireless Edge Router for Cisco IOS Release 12.2(15)MC2e
OL-13984-14
Troubleshooting
Unreproducible Caveat
The caveat listed in this section has not been reproduced during testing. In the unlikely event you
experience the problem described in this section, contact Cisco customer service.
experience the problem described in this section, contact Cisco customer service.
•
CSCdz48133
Description: Periods of sustained mixed traffic (UDP multicast, IP, and TCP) might cause the MWR
1941-DC router to crash.
1941-DC router to crash.
Troubleshooting
Collecting Data for Router Issues
To collect data for reporting router issues, issue the following command:
•
show tech-support—Displays general information about the router when it reports a problem.
Collecting Data for Redundancy Issues
To collect data for redundancy-related issues, issue the following commands while in EXEC mode:
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show cdp neighbors—Displays detailed information about neighboring devices discovered using
Cisco Discovery Protocol (CDP).
Cisco Discovery Protocol (CDP).
•
show controllers—Displays information that is specific to the hardware.
•
show ip interface—Displays the usability status of interfaces configured for IP.
•
show redundancy—Displays current or historical status and related information on redundant Dial
Shelf Controllers (DSCs).
Shelf Controllers (DSCs).
•
show standby—Displays Hot Standby Router Protocol (HSRP) information.
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show standby brief—Displays Hot Standby Router Protocol (HSRP) information; specifically, with
the brief keyword specified, a single line of output summarizing each standby group.
the brief keyword specified, a single line of output summarizing each standby group.
Collecting Data for ROMmon Issues
To collect data for ROMmon issues, issue the following command while in EXEC mode:
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showmon— Displays currently selected ROM monitor.
Collecting Data for Router Rebooting to ROMmon
If a router reboot to ROMmon occurs, issue the dir device ID command where device ID is slot0:, and
look for the router processor or network processor exception file (crashinfo* or pxf_crashinfo*
respectively). Once you have located one of these files, you can email the file along with a description
of the problem to your Cisco representative.
look for the router processor or network processor exception file (crashinfo* or pxf_crashinfo*
respectively). Once you have located one of these files, you can email the file along with a description
of the problem to your Cisco representative.
Documentation Updates
The following sections describe updates to the published documentation for the Cisco MWR 1941-DC
router. The heading in this section corresponds with the applicable section title in the documentation.
router. The heading in this section corresponds with the applicable section title in the documentation.