Cisco Cisco Clean Access 3.5
3-14
Cisco Clean Access Server Installation and Administration Guide
OL-7045-01
Chapter 3 Install the Clean Access Server
Troubleshooting the Installation
Troubleshooting the Installation
Note
For further troubleshooting information, see also the latest version of the Release Notes for Cisco Clean
Access at
Access at
Network Interface Card (NIC) Driver Not Supported
Typically, the installation program automatically detects NIC cards on the target machine and loads the
appropriate drivers. However, on certain machines, the cards may not be detected properly and the
drivers need to be loaded manually. The following shows how to load drivers for several types of cards.
appropriate drivers. However, on certain machines, the cards may not be detected properly and the
drivers need to be loaded manually. The following shows how to load drivers for several types of cards.
To manually load the driver:
1.
Connect to the Clean Access Server by SSH.
2.
Edit the file
/etc/modules.conf
.
3.
Insert the following lines in the file for Broadcom 5700-based NICs:
alias eth0 bcm5700
alias eth1 bcm5700
For Intel e1000-based cards, the following lines would be used instead:
alias eth0 e1000
alias eth1 e1000
4.
The network card's operating parameters, such as speed and duplex, may also need to be specified
in the configuration file. To configure the Intel gigabit cards (eth0 and eth1) mentioned above for
100Mbps full duplex, for example, add the following line to the file
in the configuration file. To configure the Intel gigabit cards (eth0 and eth1) mentioned above for
100Mbps full duplex, for example, add the following line to the file
/etc/modules.conf
:
options e1000 Speed=100,100 Duplex=2,2
5.
Save and close the files, and reboot the CAS using:
# service perfigo reboot
Resetting the Clean Access Server Configuration
If incorrect network, shared secret, or VLAN settings have rendered the Clean Access Server
unreachable from the Clean Access Manager, you can reset the Clean Access Server’s configuration.
Note that resetting the configuration restores the Clean Access Server configuration to its install state.
Any configuration settings made since installation will be lost.
unreachable from the Clean Access Manager, you can reset the Clean Access Server’s configuration.
Note that resetting the configuration restores the Clean Access Server configuration to its install state.
Any configuration settings made since installation will be lost.
To reset the configuration:
1.
Connect to the Clean Access Server by SSH.
2.
Delete the
env
file:
# rm /perfigo/access/bin/env
3.
Then reboot using:
# service perfigo reboot
You can now add the CAS to the CAM. See