Cisco Cisco Email Security Appliance C680 Riferimenti tecnici

Certifications. For questions relating to certificates and certification exams:

http://training.ironport.com/certification.html 

certification@ironport.com

You can access the IronPort Knowledge Base on the Cisco IronPort Customer Support page at the 
following URL:

http://cisco.com/web/ironport/index.html

You need a Cisco support account to access the site. If you do not already have an account, click the 
Register link on the Support page. Generally, only Cisco customers, partners, and employees can access 
the Support page.

The Knowledge Base contains a wealth of information on topics related to IronPort products. 

Articles generally fall into one of the following categories:

How-To. These articles explain how to do something with an IronPort product. For example, a 
how-to article might explain the procedures for backing up and restoring a database for an appliance.

Problem-and-Solution. A problem-and-solution article addresses a particular error or issue that 
you might encounter when using an IronPort product. For example, a problem-and-solution article 
might explain what to do if a specific error message is displayed when you upgrade to a new version 
of the product.

Reference. Reference articles typically provide lists of information, such as the error codes 
associated with a particular piece of hardware.

Troubleshooting. Troubleshooting articles explain how to analyze and resolve common issues 
related to IronPort products. For example, a troubleshooting article might provide steps to follow if 
you are having problems with DNS.

Each article in the Knowledge Base has a unique answer ID number. 

You can request Cisco IronPort product support by phone, email, or online 24 hours a day, 7 days a week. 

During Customer Support hours — 24 hours a day, Monday through Friday, excluding U.S. holidays — 
an engineer will contact you within an hour of your request. 

To report a critical issue that requires urgent assistance outside of Customer Support hours, contact 
IronPort using one of the following methods:

U.S. Toll-free: 1 (877) 641-4766

International: 

http://cisco.com/web/ironport/contacts.html

Support Page: 

http://cisco.com/web/ironport/index.html

If you purchased support through a reseller or another supplier, please contact that supplier directly with 
your product support issues.