Cisco Cisco Email Security Appliance C680 Guida Utente

If you had enabled Marketing Email Scanning under anti-spam settings for a mail policy, after upgrading 
to AsyncOS 9.5 or later, keep in mind that:

The number of marketing messages is a sum of marketing messages detected before and after the 
upgrade.

The total number of graymail messages does not include the number of marketing messages detected 
before the upgrade.

The total number of attempted messages also includes the number of marketing messages detected 
before the upgrade.

If you have enabled service updates, scanning rules for the graymail management solution is retrieved 
from the Cisco update servers. But in some scenarios (for example, you have disabled automatic service 
updates or automatic service update is not working), you may want to manually update graymail rules. 

To manually update the graymail rules, do one of the following:

In web interface, go to Security Service > Graymail Detection and Safe Unsubscribing page, and 
click Update Now.

In CLI, run the 

graymailupdate

 command.

To know the details of existing graymail rules, see the Rule Updates section of the Graymail Detection 
and Safe Unsubscribing page in web interface or use the 

graymailstatus 

command in CLI.

When an end user clicks on unsubscribe link, the Unsubscribe Service displays a Cisco branded 
Unsubscribe page indicating the status of the unsubscribe process (see 

). You can customize the appearance of the Unsubscribe page and display your organization’s 

branding (such as company logo, contact information, and so on) using Security Services > Block Page 
Customization. For instructions, see 

.

Internal Users page > Top Users by Graymail 

The top end users who receive 
graymail.

Internal Users page > User Mail Flow Details

The number of incoming graymail 
messages under each graymail category 
(Marketing, Social, and Bulk) and the 
total number of graymail messages for 
all the users.

Internal Users page > User Mail Flow Details > 
Internal User (drill down view)

The number of incoming graymail 
messages under each graymail category 
(Marketing, Social, and Bulk) and the 
total number of graymail messages for 
a given user.