Cisco Cisco TelePresence MX700 Guida Utente

D15029.01 Troubleshooting Guide TC6.0, April 2013. 

Copyright © 2013 Cisco Systems, Inc. All rights reserved. 

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Release and option keys

Release keys

A release key is needed to upgrade between major releases, for example when upgrading from TC5.1.5 

to TC6.0.0. A new release key is not needed when upgrading between minor releases, for example 

from TC5.1.4 to TC5.1.5.

You can check if you have a valid release key for the current software from the web interface. You will 

be notified on screen or the Touch device if you have no valid release key (Figure 32).You can check 

which release keys have been installed to the system the web interface. You can find this information at 

. Next to the release key field you can see all release keys currently 

installed on the system (Figure 31).

You can read more about the release keys in the 

: 

To contact Cisco regarding keys, you can e-mail 

.

please install the new release key prior to upgrading. 

Option keys

product options are ordered through normal sales channels and processes. These options must be 

activated by installing option keys. Note that this process only applies for options purchased after initial 

product purchase. Options purchased with the initial product purchase are shipped pre-activated. 

You can read more about the option keys in the 

: 

The available option keys are:

• 

Presentation This allows systems to send a presentation and is now supplied by default on 

all new systems. On the EX series you will not see this option listed -it is available by default 

in these systems.

• 

Dual display Dual display option is needed for C20, C40 and EX90 to use a second screen. 

NOTE

 On C40 both HMDi and DVi outputs work in mirrored mode without a key. The EX90 

will only display far-end presentation or local presentation/pC–input on the second screen.

• 

Multisite To allow your video system to call multiple video systems on C40, C60, C90, EX90 

and SX20 without the use of infrastructure such as an MCU/Bridge. Without this option we 

support a single video call and one audio call.

• 

HD Allows 720p at 30fps encode/decode

• 

Premium resolution Allows encode/decode resolution of 1920x1080 and 60fps support and 

allowing some higher presentation resolutions.

Adding option keys

You can add option keys on the web interface of your system. Navigate to 

. 

Here you can find a field to add in new options keys

 

Add the key you have and press 

. if the key was added successfully, you can see the message 

below. if the key is not accepted, check that you are entering it to the correct system as keys are tied 

to serial numbers. in addition, check the keys that are already installed. if the key is already there, it 

will not be accepted.

Troubleshooting Guide TC6.0