Cisco Cisco AMP Threat Grid 5004 Appliance Guida All'Installazione
Cisco AMP Threat Grid Appliance Administrator's Guide
ADMINISTRATION
ADMINISTRATION
12
Updates Port
The Threat Grid Appliance downloads release updates over SSH, port 22.
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Starting with the appliance version 1.1, release updates can also be applied from the textual (curses)
interface, not just from the web-based administrative interface (OpAdmin), which is described below.
interface, not just from the web-based administrative interface (OpAdmin), which is described below.
•
As of 1.3, systems using DHCP need to explicitly specify DNS. Previously, they did not. An upgrade of a
system without a DNS server explicitly specified to 1.3 will fail.
system without a DNS server explicitly specified to 1.3 will fail.
Updates Troubleshooting
A "database upgrade not successful" message means that a new appliance is running an older version of
PostgreSQL than it's supposed to.
PostgreSQL than it's supposed to.
This is a critical thing to fix prior to any upgrade to 2.0 as it means the automated database migration process
didn't succeed.
didn't succeed.
Please see the Release Notes for v2.0.1 for more information.
Support - Contacting Threat Grid
If you need any assistance, there are several ways to request support from a Threat Grid engineer:
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Email. Send email to support@threatgrid.com with your query.
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Open a Support Case. You will need your Cisco.com ID (or to generate one) to open a support case.
You will also need your service contract number, which was included on the order invoice.
You will also need your service contract number, which was included on the order invoice.
https://tools.cisco.com/ServiceRequestTool/scm/mgmt/case
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Call. See: http://www.cisco.com/c/en/us/support/index.html
When requesting support from Threat Grid, please send the following information with your request:
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Appliance version: OpAdmin > Operations > Update Appliance)
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Full service status (
service status
from the shell)
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Network diagram or description (if applicable)
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Support Mode (Shell or Web interface)
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Support Request Details
Support Mode
If you require support from a Threat Grid engineer, they may ask you to enable "support mode", which is a live
support session that gives Threat Grid support engineers remote access to the appliance. Normal operations of
the appliance will not be affected. This can be done via the OpAdmin Portal Support menu. (You can also
enable SUPPORT MODE from the TGSH Dialog.)
support session that gives Threat Grid support engineers remote access to the appliance. Normal operations of
the appliance will not be affected. This can be done via the OpAdmin Portal Support menu. (You can also
enable SUPPORT MODE from the TGSH Dialog.)
To start a live support session with Threat Grid tech support:
In OpAdmin, Select Support > Live Support Session and click Start Support Session.