Cisco Cisco Process Orchestrator 2.X Guida Utente
17-6
Cisco Tidal Enterprise Orchestrator Reference Guide
OL-24928-01
Chapter 17 Managing Knowledge Base Articles
Creating a Knowledge Base Article
Step 3
Click the Knowledge Base tab to continue.
Figure 17-3
New Knowledge Base Properties—Knowledge Base Tab
Step 4
On the Knowledge Base tab, enter the following knowledge base content. Enter as much information as
possible to expedite the resolution.
possible to expedite the resolution.
Step 5
Click the Used By tab to display the objects which reference the knowledge base article. This tab will
remain blank until the knowledge base article is used by an object.
remain blank until the knowledge base article is used by an object.
Step 6
Click the History tab to display the history of actions taken against the knowledge base article. This tab
remains blank until after the initial target creation.
remains blank until after the initial target creation.
Step 7
Click OK to close the dialog box.
Field
Description
Summary
A concise description of the issue
Possible cause
An explanation of the condition that may be causing the
issue. You may enter multiple possible causes so that all
possibilities are investigated
issue. You may enter multiple possible causes so that all
possibilities are investigated
Possible resolution
List of actions that can be performed to attempt to resolve
the issue manually
the issue manually
Related information
Additional information that may be relevant to the issue