Cisco Cisco Process Orchestrator 3.1

Cisco

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Cisco TEO Adapter Guide for BMC Remedy

OL-24635-02

C O N T E N T S

New and Changed Information

vii

ix

ix

x

Product Documentation

xi

Documentation Formats

xi

Guides and Release Notes

xi

xi

Open Source License Acknowledgements

xi

Obtaining Documentation and Submitting a Service Request

xi

Understanding the Remedy Adapter

1-1

Accessing Remedy Adapter Properties

1-2

Viewing Remedy Adapter Prerequisites

1-3

Viewing Remedy Adapter-Supported Objects

1-4

Viewing Remedy Adapter History

1-5

Managing Remedy Targets

2-1

Accessing Definitions—Targets

2-2

2-3

Viewing Remedy Server Target Properties

2-4

Target Algorithms

2-4

Defining a Remedy Server Target

2-5

Managing Target Definitions

2-8

Enabling a Target

2-8

Disabling a Target

2-8

Modifying Targets

2-9

Defining Target Criteria

2-9

Comparison Operators

2-11

Inserting a Target Variable Reference

2-12

Creating a Copy of a Target

2-13

Deleting a Target

2-14