Cisco Cisco D9804 Multiple Transport Receiver Riferimenti tecnici

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Appendix C 
Customer Information 
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Product Support 
Cisco provides its customers who have purchased support agreements with 
telephone support from anywhere in the world. If you require technical telephone 
assistance or product training support, or if you have any questions concerning the 
Cisco product, you may contact the appropriate Customer Support Center from 
those listed below. Charges may apply for customers without a current and 
applicable product support agreement. 
Customers 
Location 
Phone Number 
Programmers and 
Broadcasters 
USA and Canada 
Toll-Free: 1.888.949.4786 
+1.770.236.4786 
dmn_support@cisco.com 
Telcos and Cable Service 
Providers 
Cisco Services 
Toll-Free: 1.800.722.2009 
Local: 770.236.6900 (press 2 
at the prompt) 
customer-service@cisco.com 
All Customers 
Europe 
+32.56.445.155 or 
+32.56.445.197 
saemea-support@cisco.com 
All Customers 
Asia 
+852.2588.4746 
saapac-support@cisco.com 
Customers who call a Customer Support Center are asked specific questions in order 
to identify their needs. In this way, each call can be directed to the customer support 
representative most experienced with their Cisco product. Customer Support 
Centers also provide the following pre- and post-sales support services for Cisco 
products. 
Training Support 
On and off-site training plus technical support services are available for purchase 
both equipment operators and system administrators. 
Warranty and Post-Warranty Support 
Warranty and post-warranty support services are available to help customers return 
Cisco products for service or repair.  
Customer Responsibility 
When returning equipment, the customer is solely responsible for equipment 
packaging and transportation costs to the factory.