Cisco Cisco D9804 Multiple Transport Receiver Riferimenti tecnici
Appendix C
Customer Information
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Product Support
Cisco provides its customers who have purchased support agreements with
telephone support from anywhere in the world. If you require technical telephone
assistance or product training support, or if you have any questions concerning the
Cisco product, you may contact the appropriate Customer Support Center from
those listed below. Charges may apply for customers without a current and
applicable product support agreement.
telephone support from anywhere in the world. If you require technical telephone
assistance or product training support, or if you have any questions concerning the
Cisco product, you may contact the appropriate Customer Support Center from
those listed below. Charges may apply for customers without a current and
applicable product support agreement.
Customers
Location
Phone Number
Programmers and
Broadcasters
Broadcasters
USA and Canada
Toll-Free: 1.888.949.4786
+1.770.236.4786
dmn_support@cisco.com
+1.770.236.4786
dmn_support@cisco.com
Telcos and Cable Service
Providers
Providers
Cisco Services
Toll-Free: 1.800.722.2009
Local: 770.236.6900 (press 2
at the prompt)
Local: 770.236.6900 (press 2
at the prompt)
customer-service@cisco.com
All Customers
Europe
+32.56.445.155 or
+32.56.445.197
saemea-support@cisco.com
+32.56.445.197
saemea-support@cisco.com
All Customers
Asia
+852.2588.4746
saapac-support@cisco.com
saapac-support@cisco.com
Customers who call a Customer Support Center are asked specific questions in order
to identify their needs. In this way, each call can be directed to the customer support
representative most experienced with their Cisco product. Customer Support
Centers also provide the following pre- and post-sales support services for Cisco
products.
to identify their needs. In this way, each call can be directed to the customer support
representative most experienced with their Cisco product. Customer Support
Centers also provide the following pre- and post-sales support services for Cisco
products.
Training Support
On and off-site training plus technical support services are available for purchase
both equipment operators and system administrators.
both equipment operators and system administrators.
Warranty and Post-Warranty Support
Warranty and post-warranty support services are available to help customers return
Cisco products for service or repair.
Cisco products for service or repair.
Customer Responsibility
When returning equipment, the customer is solely responsible for equipment
packaging and transportation costs to the factory.
packaging and transportation costs to the factory.