Cisco Headend Digital Broadband Delivery System
PowerKEY/EA Issues
736107 Rev D
127
PowerKEY/EA Issues
This section provides a list of suggested solutions for problems that result from
PowerKEY Conditional Access or EA.
Symptom
Type of
DHCT
Possible Solution
No
Entitlement
Agent (EMMs)
Unstaged
1
Does the CableCARD module's MAC address match the
MAC address recorded in the billing system?
–
–
If yes, follow these steps:
i Confirm that the actual MAC address for the
module matches the MAC address recorded in the
DNCS.
ii Confirm that the Secure Micro Address for the
module matches the Secure Micro Address recorded
in the DNCS.
iii Ask the DNCS operator to perform a
modDhctCfg -s [MAC address of the module] on
the CableCARD module.
iv Stage the CableCARD module again.
–
If no, follow these steps:
i Ask the DNCS operator to correct any existing
mis-matches.
ii Stage the CableCARD module again.
iii Go to step 2 if these actions do not remedy the
iii Go to step 2 if these actions do not remedy the
situation.
2
Follow these steps:
a
Take the SSC DHCT out of service.
b
Try to stage the SSC DHCT again.
3
Follow these steps:
a
Delete the SSC DHCT from the DNCS.
b
Contact us to have new EMMs built.
c
Try to stage the SSC DHCT again using the new EMMs.
4
If these steps do not work, return the SSC DHCT to us for
repair. Mark the repair tag with S1. No EMMs/ISE/EA.