Cisco Headend Digital Broadband Delivery System Manuale Di Manutenzione
OS and ResApp Downloads
4024836 Rev D
127
OS and ResApp Downloads
This section provides a list of suggested solutions for problems with the operating
system (OS) or downloading the resident applications (ResApp).
Note: If you must return a DHCT to us for repair, see
Return Products for Repair (on
page Error! Bookmark not defined.) for information.
Symptom
Possible Solution
Monitor displays
the MMI screen,
combo binding
only
1
Ask the DNCS operator to confirm that the CableCARD ID and
the Host ID are present in the DNCS GUI. If not, ask the DNCS
operator to enter the IDs to bind the CableCARD module to the
host.
2
Unbind the CableCARD module from the host. Rebind the
CableCARD module to the host.
3
If these do not remedy the problem, contact Cisco Services.
Monitor displays
the MMI screen,
auto binding only
1
Is the IP address for the CableCARD module present on the IP
Service diagnostic screen?
–
–
If yes, verify that the RF levels for the QPSK are within the
acceptable limits.
–
If no, access the DNCS GUI and verify and/or correct the
following settings:
Admin Status for the CableCARD module is set to In
Service Two Way (DHCT Provisioning window)
Autobinding is enabled. See Setting Up the DNCS for
Autobinding (on page 23) for more information.
2
If these do not remedy the problem, contact Cisco Services.
Monitor displays
the MMI screen,
manual binding
only
1
Ask the DNCS operator to enter the CableCARD module ID and
the host ID into the DNCS GUI to bind the CableCARD module
to the host.
2
Unbind the CableCARD module from the host. Rebind the
CableCARD module to the host.
SARA blue screen
(SARA only)
1
Follow these steps:
a
Connect the DHCT to a known good RF cable.
b
Power cycle the DHCT.
c
Wait for the clock to display.
2
Connect to a known good DHCT of the same type to determine if
the problem is a network issue.
3
If these steps do not work, return the DHCT to us for repair.
Mark the repair tag with D2. Unable to Connect to Network.