Cisco Headend System Release 2.7 Guida Utente
Chapter 3 Troubleshooting
28
4025012 Rev B
Symptom
POWER LED
Indicator
Possible Solution
Tuning Adapter
unresponsive
Off
1
Force a download by following these steps:
a
With the Tuning Adapter powered off,
press and hold the POWER button until
the LED flashes at a moderate rate.
b
Quickly release and press and hold the
POWER button again.
c
Hold the POWER button until the LED
flashes at a fast rate.
2
If these steps do not work, return the Tuning
Adapter to us for repair. Mark the repair tag
with D4. Unit Stuck in dIAG.
Tuning Adapter
stuck in brick mode
Blinks eight times,
pauses, repeats
1
Follow these steps:
a
Confirm that the Tuning Adapter MAC
address matches the billing MAC
address and that the Tuning Adapter is
authorized for service.
b
Ask the DNCS operator to correct any
mis-match and send a hit to the Tuning
Adapter.
2
See PowerKEY/EA Issues (on page 30) for
more information.
3
If these steps do not work, return the Tuning
Adapter to us for repair. Mark the repair tag
with one of the following:
–
–
S2. Stays in Brick Mode (----)
–
S1. No EMMs/ISE/EA
Tuning Adapter is
unresponsive
Blinks four times,
blinks a series of
dim and bright
blinks, repeats
The Tuning Adapter is displaying an internal
error code. Refer to Bootloader Error Codes (on
page 38) for more information.
Mark the repair tag with D7. Error Code (BRXX,
Mark the repair tag with D7. Error Code (BRXX,
ERXX, or XXXX) and write the error code in the
Comments section of the tag.