Cisco Cisco WebEx Social for Mobile Guida Utente
8
Cisco WebEx Social Frequently Asked Questions, Release 3.1
OL-27682-01
Email Plug-in
A.
Tags should be added to the Subject line of an email post. They should be placed after the subject
title. To add a tag:
title. To add a tag:
1.
Enter your email subject title.
2.
Add the # sign, either manually or by using the plug-in menu.
3.
Enter the keyword you wish to tag.
Note, that tags should not be added to the body of the email as they are not recognized by Cisco
WebEx Social.
WebEx Social.
Q.
Why has the subject of my email post displayed incorrectly in Cisco WebEx Social?
A.
Cisco WebEx Social displays the subject title of an email as the post title in Cisco WebEx Social.
Tags should not be added within the text of the email subject title. All text that follows the tag is
shown as a tag and is omitted from the post title. Only add tags after the subject title.
Tags should not be added within the text of the email subject title. All text that follows the tag is
shown as a tag and is omitted from the post title. Only add tags after the subject title.
Q.
I get an error message when I try to send an email to a General Category discussion group.
A.
In certain circumstances, users of Microsoft Outlook 2003 may see an error message when trying to
address content to some discussion categories. Delete all contacts in the WebEx Social Communities
and Categories contacts folder in your Outlook Address Book.
address content to some discussion categories. Delete all contacts in the WebEx Social Communities
and Categories contacts folder in your Outlook Address Book.
Q.
My plug-in is not being updated automatically. How I get the latest version?
A.
Mac users who use Lotus Notes as their email client may find that the Cisco WebEx Social Email
Plug-in is not being updated automatically. The latest version of the plug-in is always available in
the email Notifications screen in Account Settings. Download the plug-in and install it.
Plug-in is not being updated automatically. The latest version of the plug-in is always available in
the email Notifications screen in Account Settings. Download the plug-in and install it.
Q.
I get an error message when I try to upgrade my plug-in automatically.
A.
In certain circumstances, some security software programs may prevent you from automatically
downloading and installing an updated version of the plug-in. To proceed with the installation of the
automatic update:
downloading and installing an updated version of the plug-in. To proceed with the installation of the
automatic update:
1.
Reduce the security level in your security software program or set it to Off.
2.
Close and reopen your email client.
3.
Proceed with the automatic update when prompted.
4.
When the installation completes, restore your security level.
Q.
My plug-in does not appear to work. When I click on Browse or Add Tags, nothing happens.
A.
Some Outlook 2003 users may find that the Cisco WebEx Social Email Plug-in does not work when
the Browse or Add Tags menu items are activated. To resolve this problem:
the Browse or Add Tags menu items are activated. To resolve this problem:
1.
Go to Tools > Other > Advanced Options > COM Add-ins.
2.
Remove all occurrences of the Cisco WebEx Social Email Plugin in the COM Add-ins dialog
box.
box.
3.
Close all Microsoft Office applications.