Cisco Cisco StadiumVision Director Manuale Di Manutenzione
Troubleshooting and Escalation
Troubleshooting/Solution
1. This could be an issue with the CUCM server being unavailable on
the network. Verify the availability of the CUCM server using the
Management Dashboard.
Management Dashboard.
2. Verify that you have the correct CUCM credentials and firmware
version number in the Cisco StadiumVision Director registry.
IMPORTANT: There is a CUCM version and also a
CUCM firmware version—these versions are not the same
thing.
CUCM firmware version—these versions are not the same
thing.
3. Verify that the phone is subscribed to StadiumVision Services.
4. Restart the phone to pick up the Stadium Vision Services.
Escalation
Requires low-level investigation in CUCM to verify that the phone has
been properly configured. For additional information, see the
been properly configured. For additional information, see the
Cisco
StadiumVision Local Control Areas Design and Implementation Guide
.
Troubleshooting Crestron
Owner
Issue Experienced in the Field
StadiumVision Administrator
No channel changes from Crestron
Troubleshooting/Solution
1. Run the Get Status command from the Management Dashboard to
see the Flash template status on the failed DMPs.
2. Verify the Luxury Suite configuration in Control Panel to confirm that
the DMP is mapped with right controller.
3. Verify that the DMP device type is set to “3rd Party” in Control Panel.
4. Check the Logical ID order in the Control Panel to confirm that there
is no gap between the logical order.
5. Use sv_dev_debug log to grep traffic from Crestron controller.
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