Cisco Cisco StadiumVision Director Manuale Di Manutenzione

Owner

Issue experienced in the field

No Channel Changes from Crestron.

Troubleshooting / Solution

1. Run getStatus from Management Dashboard to see the Flash template status on

the failed DMPs.

2. Verify the Luxury Suite configuration in Control Panel to confirm that the DMP is

mapped with right controller.

3. Verify that the DMP device type is set to “3

Party” in Control Panel.

4. Check the Logical ID order in the Control Panel to confirm that there is no gap

between the logical order.

5. Use sv_dev_debug log to grep traffic from Crestron controller.

Escalation

Contact Cisco Technical Support with the sv_dev_debug log of the Crestron request

(from System State Reports tool), the Cisco StadiumVision Director version, and DMP

firmware version.

Troubleshooting Crestron