Cisco Cisco Unified Operations Manager 8.0 Guida Informativa
Q&A
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Cisco Unified Operations Manager 2.3
Q.
What is Cisco
®
Unified Operations Manager?
A.
Overview:
Cisco Unified Operations Manager is part of the Cisco Unified Communications Management Suite. It provides
comprehensive monitoring for the entire Cisco Unified Communications System including the underlying
transport infrastructure. Its built-in rules provide contextual diagnostics that facilitate rapid troubleshooting of key
service-affecting outages. Cisco Unified Operations Manager provides a real-time, service-level view of the
entire Cisco Unified Communications System and presents the current operational status of each element. It
also provides extensive capabilities for application-level testing of telephony functions that can be used
proactively and reactively to identify problems to help ensure that applications are functioning, as they should. It
also features dial-plan validation capabilities as well as monitoring and reports for video-enabled endpoints.
Details:
●
Monitors and evaluates the current operational status of all the key components of the Cisco Unified
Communications System, including the underlying transport infrastructure.
●
Presents the current operational status of the Cisco Unified Communications System through service-level
views of the network and provides contextual tools to look at the current alert status, historical information,
and service impact of any outages.
●
Increases productivity of the network managers and facilitates faster trouble isolation by providing contextual
diagnostic tools to help enable rapid troubleshooting and fault isolation:
◦
Through diagnostic tests, performance, and connectivity details about different elements of the Cisco
Unified Communications System.
◦
Through use of synthetic tests that replicate end-user activity and verify gateway availability as well as
other configuration aspects of the Cisco Unified Communications infrastructure. Tests may be run on
synthetic phones or real IP phones (both Session Initiation Protocol [SIP]-based and Skinny Client Control
Protocol [SCCP]-based phones) deployed in the network.
◦
Through Cisco IOS
®
IP Service-Level Agreement (SLA)-based diagnostic tests that can be used to
troubleshoot network-related issues, determine paths, and proactively monitor voice quality across WAN
links.
◦
By providing actionable information in notification messages through context-sensitive links to more
detailed information about service outages.
◦
By context-sensitive links to CiscoWorks products to provide the user with the broad and deep array of
diagnostics capabilities.
●
Discovers and reports on the status of video-enabled IP endpoints (for both SIP- and SCCP-based phones) in
the Cisco Unified Communications System and provides additional contextual information to facilitate the
location and identification of the IP phones. It can also track the status of these endpoints.
●
Provides a very powerful set of dynamic phone-testing capabilities that use IP phones (both SIP- and SCCP-
based phones) in the Cisco Unified Communications System as test probes to run dial-plan tests, acceptance
tests, phone-feature tests, and more. These phone-testing capabilities can be used to rapidly troubleshoot
issues related to connectivity (signaling/media stream) and voice quality as well as call processing/dial-plan
management issues.