Cisco Cisco Unified Contact Center Express 9.0(1)

Cisco

C O N T E N T S

P r e f a c e

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Related documentation

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Documentation and service requests

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C H A P T E R 1

Unified CCX introduction

Unified CCX components

Unified CCX product family

Unified Contact Center Express

Unified CCX cluster architecture

Unified CCX active server

Unified CCX Engine

Unified CCX Web Chat

Set up Unified CCX

Provision telephony and media subsystems

Configure Unified CCX subsystems

Provision Unified CCX subsystem

Provision additional Unified CCX subsystems

View license information

Upload licenses

Configure Unified CCX applications

Available applications

Manage scripts prompts, grammars, and documents

Configure Unified CCX historical reporting

Cisco Unified CCX Administration Guide, Release 9.0(1)

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