Cisco Cisco Unified Contact Center Express 11.5(1) Guida All'Installazione

If it becomes necessary to remove a VoIP Monitor server installation from the 
CRS box (for instance, you wish to install it on its own machine for capacity 
reasons), you must also remove and reinstall Cisco Desktop Administrator.

When the VoIP Monitor server and Cisco Desktop Administrator are on the same 
box, VoIP installs information in the system registry that Desktop Administrator 
references. When the VoIP is removed, the uninstallation process removes that 
registry information, so Desktop Administrator ceases to function. Removing and 
reinstalling Desktop Administrator restores functionality.

X To uninstall a VoIP Monitor server from CRS:

1. Using the Add/Remove Programs feature in Control Panel, uninstall both 

the VoIP Monitor server and Cisco Desktop Administrator.

2. Reinstall CRS from the application CD, choosing the CRA Server option.

3. Reinstall the VoIP Monitor server in its new location.

It may become necessary to manually remove Cisco Desktop applications. Some 
reasons for this are:

■

The Windows Add/Remove Programs utility does not completely remove a 
Cisco Desktop application.

■

You are unable to upgrade Cisco Desktop applications due to files and 
settings created in a previous version.

See “Manually Removing Cisco Desktop Applications” in Chapter 5 of the 
Service Information manual for step-by-step instructions.