Cisco Cisco Agent Desktop 9.0 Guida All'Installazione Rapida

Cisco

Contents

VoIP Monitoring Concepts 7

Capturing an IP Phone Call 11

Accessing Audio Streams 13

Identifying Audio Streams 15
Packet Capture Methods 16

Desktop Capture Method  17
Server Capture Method  18
Unified CM Capture Method  19

Deployment Issues 23

Introduction 23

Remote Agents 23
Mobile Agents 25
Packet Capture Methods Used in Cisco Monitoring and Recording

Cisco Agent Desktop 26
Quality Monitoring 27

NDIS-Compliant NICs 29
Agent Phones 29

Desktop Capture Method  29
Server Capture Method  30
Unified CM Capture Method  30

SPAN 30
RSPAN 32
VLANs 34
Port Traffic Direction  36
Media Mixing  40
Gateway SPAN Sniffing  42
Trunk Port Monitoring  43
MAC Address Changes Due to Layer 2 Routing Devices  43