Cisco Cisco Prime Collaboration Assurance 11.5 Libro bianco

 

 

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Java Telephony API (JTAPI) is used to retrieve the session status information from the device. You must create a 

JTAPI user in the call processor with the required permission to receive JTAPI events on endpoints. 

Cisco Prime Collaboration manages multiple call-processor clusters. It monitors both intra- and intercluster calls. It 

does not monitor sessions among clusters. You must ensure that the cluster IDs are unique. You must create this 

user on the cluster publisher to provide clusterwide information. The following steps will help ensure that you can 

create a new JTAPI user to help Cisco Prime Collaboration get all the needed information. 

Create a user group with sufficient privileges. Log in to the Cisco Unified Communications Manager’s 
administration web interface. Go to User Management > User Groups > Create a New Group. Give the 
new group a suitable name, “CPCM_JTAPI_Users” in this case. A new row will be now added to the 
existing default groups. This group will be the only group with a check box, indicating that it is a user-
defined group. 

Step 2.   Click the 

 (Roles) icon. A new window will open. Click the Assign Role to Group button and select the 

following roles: 

● 

Standard CTI Allow Call Monitoring 

● 

Standard CTI Enabled 

You should get a screen that looks something like Figure 16. 

Figure 16.    User Group Information 

 

Now click the Save button to save the configuration.