Cisco Cisco Unified Contact Center Enterprise 8.0(1) Guida Alla Risoluzione Dei Problemi
Troubleshooting
Access these URLs from the local server that Portico runs on in order to reach the Portico Diagnostic page.
Ensure that you update the <UCCE−server−IP> and <Instance−Name> place−holders accordingly for your
environment.
Ensure that you update the <UCCE−server−IP> and <Instance−Name> place−holders accordingly for your
environment.
https://localhost:7890/icm−dp/rest/DiagnosticPortal/GetMenu
•
https://<UCCE−server−IP>:7890/icm−dp/rest/DiagnosticPortal/GetMenu
•
https://<UCCE−server−IP>:7890/icm−dp/rest/AnalysisManager/GetMenu?InstanceName=<Instance−Name>
•
If the above URLs do not work, refer to these log files for additional information:
C:\ icm\serviceability\diagnostics\logs
•
C:\Temp\icminstall.log
•
If either of these logs reference installer errors, you can review the InstallUtil logs. In order to do
this, navigate to C: > Windows > Microsoft.NET > Framework > v2.0.50727 > InstallUtil, and open
InstallUtil.INSTALLLOGFILE.
this, navigate to C: > Windows > Microsoft.NET > Framework > v2.0.50727 > InstallUtil, and open
InstallUtil.INSTALLLOGFILE.
Solution
Complete these steps in order to install the Diagnostic Framework manually:
Open a command prompt.
1.
Enter these commands:
C:\Windows\Microsoft.NET\Framework\v2.0.50727\InstallUtil.exe
C:\icm\serviceability\diagnostics\bin\DiagFwSvc.exe
The Diagnostic Framework is now installed, as shown in this image:
2.