Cisco Cisco E-Mail Manager Unity Integration Option

The agent name information appears in the list, as with all Explorer tools.

Repeat this process to add at least three agents.

Click Save, and then Close to exit the Agent Explorer tool.

Agent Explorer Tab Descriptions

The tables in the following sections describe the tabbed fields in the Agent Explorer.

Agent Tab

The Agent tab allows you to view (and define, delete, or edit, if you have maintenance access)
the properties of the selected agent's account.

The selected agent's first name; for example: John.

The system automatically fills in the name fields after you select a
person.

(appears only if agent is a temporary one) This label and checkbox
appear next to the first name field only if the selected agent is a

temporary agent created by the CallRouter. In this case the name related
fields are unavailable. To change this agent to a permanent agent,
uncheck this checkbox, fill in the required fields, and click Save. This
checkbox then becomes hidden.

The selected agent's last name; for example: Smith

Note: When you add new agents, ensure that the agent names are
unique. If the first name and the last name of two agents are same, the
reporting data for both agents will be grouped under one single name
and thus cause confusion.

The selected agent's login name; for example:jsmith. The login name
must be unique within the enterprise. Use the System Info tool to
determine if the login name is to be case-sensitive or not.

(optional) Click this button to select a person to associate with the agent
record. You can select a person for a new agent, an existing agent, or
a temporary agent.

To create an agent record, you must associate a person with the agent.
For an existing agent record, you can select a different person (from
the current one selected) to be associated with that agent record.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)