Cisco Cisco E-Mail Manager Unity Integration Option
For more information on targets within scripts, refer to the Scripting and Media Routing Guide
for Cisco Unified ICM/Contact Center Enterprise & Hosted.
for Cisco Unified ICM/Contact Center Enterprise & Hosted.
Special Sprint Labels
Sprint routing clients require two special labels to support the Busy feature and the NPA Blocked
Recording feature:
Recording feature:
•
A Busy label named @Slow Busy.
•
A Normal label named @NPA Blocked Recording. The target for this label must be the
NPA_Blocked_Recording announcement.
NPA_Blocked_Recording announcement.
When you use the NIC Explorer to set up a Sprint routing client, the system software creates
these labels automatically. (It also automatically creates the NPA_Blocked_Recording
announcement, if necessary.)
these labels automatically. (It also automatically creates the NPA_Blocked_Recording
announcement, if necessary.)
The label names @Slow Busy and @NPA Blocked Recording are reserved for this specific use.
You must not create any other labels with these names.
You must not create any other labels with these names.
Creating Labels
To set up a label, you create configuration information and associate the label with a network
target.
target.
How to Create a Label
To create a label, follow these steps:
Step 1
In the Configuration Manager menu, select Configure ICM > Targets > Label.
Step 2
This displays the following menu options for configuring a label:
•
Label Bulk
•
Label List
•
Service Explorer
•
Service Array Explorer
•
Skill Group Explorer
•
Translation Route Explorer
•
Agent Explorer
•
Announcement Explorer
Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)
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Chapter 8: Configuring Routes and Routing Targets
Labels