Cisco Cisco IPCC Web Option

How to Configure Call Types on the Child Central Controller

Use the Configuration Manager Call Type List tool to configure call types on the Child Central
Controller.

Start the Call Type List tool.

In the Main window of the Call Type List tool, click Retrieve.

Click Add.

The Call Type Attributes tab appears.

Set internal_2500CT as the Name, then select bh03 as the Customer setting.

Click Save.

The call type appears in the tree list.

Repeat this process to add two more call types (internal_2501CT and internal_2502CT).

When finished, you have the following call types:

•

internal_2500CT

•

internal_2501CT

•

internal_2502CT

Click Save next to the green checkmark, and then Close to exit the Call Type List tool.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)