Cisco Cisco E-Mail Manager Unity Integration Option
Table of Contents
Purpose .....................................................................................................................................................1
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................1
Related Documentation .............................................................................................................................2
Obtaining Documentation...........................................................................................................................2
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................1
Related Documentation .............................................................................................................................2
Obtaining Documentation...........................................................................................................................2
Cisco.com..............................................................................................................................................2
Product Documentation DVD.................................................................................................................2
Ordering Documentation........................................................................................................................3
Product Documentation DVD.................................................................................................................2
Ordering Documentation........................................................................................................................3
Documentation Feedback...........................................................................................................................3
Cisco Product Security Overview...............................................................................................................4
Cisco Product Security Overview...............................................................................................................4
Cisco Technical Support & Documentation Website..............................................................................5
Submitting a Service Request...............................................................................................................5
Definitions of Service Request Severity.................................................................................................6
Submitting a Service Request...............................................................................................................5
Definitions of Service Request Severity.................................................................................................6
About IPCC Remote Agent Option Primary Components........................................................................10
How Cisco IPCC Remote Agent Option Works with an IP Phone............................................................11
How Cisco IPCC Remote Agent Option Works with an Analog Phone....................................................12
Remote Agent with IP Phone Call Flow....................................................................................................13
Remote Agent with Analog Phone Call Flow............................................................................................13
How Cisco IPCC Remote Agent Option Works with an IP Phone............................................................11
How Cisco IPCC Remote Agent Option Works with an Analog Phone....................................................12
Remote Agent with IP Phone Call Flow....................................................................................................13
Remote Agent with Analog Phone Call Flow............................................................................................13
Configuring Remote Agent with IP Phone...........................................................................................15
Remote Agent with IP Phone Network Requirements Checklist.........................................................16
Remote Agent with IP Phone Network Requirements Checklist.........................................................16
Configuring Remote Agent with Analog Phone...................................................................................17
Remote Agent with Analog Phone Network Requirements Checklist..................................................18
Remote Agent with Analog Phone Network Requirements Checklist..................................................18
Using the CTI Toolkit Agent Desktop...................................................................................................20
Using the CAD Desktop.......................................................................................................................22
Using the CAD Desktop.......................................................................................................................22
Validating Installation and Configuration of Remote Agent with IP Phone Components Checklist......25
Validating Installation and Configuration of Remote Agent with Analog Phone Components Checklist.26
Validating Installation and Configuration of Remote Agent with Analog Phone Components Checklist.26
Agent Limitations.................................................................................................................................27
Supervisor Limitations.........................................................................................................................28
Network Limitations.............................................................................................................................28
Supervisor Limitations.........................................................................................................................28
Network Limitations.............................................................................................................................28
Configuration and Troubleshooting Guide for Cisco IPCC Remote Agent Option IPCC Enterprise and Hosted Editions Release 7.0(0), IPCC Express Edition Release 4.0(0)
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