Cisco Cisco E-Mail Manager Unity Integration Option Guida Alla Progettazione
C H A P T E R
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Cisco Unified Contact Center Enterprise 7.0, 7.1, and 7.2 SRND
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Deployment Models
There are numerous ways that Unified CCE can be deployed, but the deployments can generally be
categorized into the following major types or models:
categorized into the following major types or models:
•
Single Site
•
Multi-Site Centralized Call Processing
•
Multi-Site Distributed Call Processing
•
Clustering over the WAN
Many variations or combinations of these deployment models are possible. The primary factors that
cause variations within these models are as follows:
cause variations within these models are as follows:
•
Locations of Unified CCE servers
•
Locations of voice gateways
•
Choice of inter-exchange carrier (IXC) or local exchange carrier (LEC) trunks
•
Pre-routing availability
•
IVR queuing platform and location
•
Transfers
•
Traditional ACD, PBX, and IVR integration
•
Sizing
•
Redundancy
This chapter discusses the impact of these factors (except for sizing) on the selection of a design. With
each deployment model, this chapter also lists considerations and risks that must be evaluated using a
cost/benefit analysis. Scenarios that best fit a particular deployment model are also noted.
each deployment model, this chapter also lists considerations and risks that must be evaluated using a
cost/benefit analysis. Scenarios that best fit a particular deployment model are also noted.
In this chapter, section titles are prefaced by the type of factor discussed in the section. The factors are
classified into the following categories:
classified into the following categories:
•
IPT — Cisco Unified Communications deployment factors (how Cisco Unified Communications
Manager and the voice gateways are deployed)
Manager and the voice gateways are deployed)
•
Unified CCE — Unified CCE and Unified ICM deployment factors (such as what PG is used)
•
IVR — IVR and queuing deployment factors (if Unified CVP or Unified IP IVR is used)
A combination of these deployment models is also possible. For example, a multi-site deployment may
have some sites that use centralized call processing (probably small sites) and some sites that use
distributed call processing (probably larger sites). Examples of scenarios where combinations are likely
are identified within each section.
have some sites that use centralized call processing (probably small sites) and some sites that use
distributed call processing (probably larger sites). Examples of scenarios where combinations are likely
are identified within each section.