Cisco Cisco E-Mail Manager Unity Integration Option Guida All'Installazione
A-5
Cisco ICM Software WebView Installation Guide
OL-0730-04
Appendix A Upgrading From a Previous Version of ICM WebView
Templates that were deleted and replaced by templates in
different reporting categories
different reporting categories
Several templates were deleted and replaced by templates in a different reporting
category. Existing saved reports made using the deleted templates were not
migrated to the WebView database during installation and therefore cannot be
viewed in WebView.
category. Existing saved reports made using the deleted templates were not
migrated to the WebView database during installation and therefore cannot be
viewed in WebView.
The following table lists deleted templates and their replacements in different
reporting categories.
reporting categories.
perskg07_daily_aht_grid
perskg24: Peripheral Skill Group Performance Summary
Daily
Daily
Note: The FTE # of Agents field does not appear in the
replacement template. You can use the perskg08: FTE for
Enterprise Skill Groups Half Hour template to view FTE
data.
replacement template. You can use the perskg08: FTE for
Enterprise Skill Groups Half Hour template to view FTE
data.
perskg13_skill_group_call_analysis
perskg21: Peripheral Skill Group Task Summary Half
Hour
Hour
Note: The Monitored Calls and Whispered Calls fields do
not appear in the replacement template because they are
not supported for IPCC configurations.
not appear in the replacement template because they are
not supported for IPCC configurations.
persvc11_calls_analysis_daywise
persvc25: Peripheral Service Agent Daily
persvc12_calls_analysis_half_hour
persvc24: Peripheral Service Agent Half Hour
Table A-1
Replacement Templates in the Same Reporting Category (continued)
Deleted Template
Replacement Template
Table A-2
Replacement Templates in a Different Reporting Category
Deleted Template
Replacement Template
agtper02_agent_status_by_skill_group
agtskg20: Agent Skill Group Real Time
Note: The Last State Change field has been replaced with a
Duration in Current State field.
Duration in Current State field.
entsvc10_queue_point_service_level
caltyp20: Call Type Real Time
entsvc19_queue_point_service_level
caltyp21: Call Type Half Hour