Cisco Cisco E-Mail Manager Unity Integration Option Guida All'Installazione
vii
Cisco ICM Software WebView Installation Guide
OL-0730-04
About This Guide
Objective
This manual describes how to use Cisco Intelligent Contact Management (ICM)
software to install and maintain the Cisco ICM software WebView product. It
includes installation information for the third-party software that WebView
requires.
software to install and maintain the Cisco ICM software WebView product. It
includes installation information for the third-party software that WebView
requires.
Audience
This document is intended for Cisco ICM WebView administrators. The
administrator should have a general understanding of contact center operations
and management and specific information about the contact centers and carrier
networks connected to Cisco ICM software. The administrator should also have a
good understanding of Windows 2000.
administrator should have a general understanding of contact center operations
and management and specific information about the contact centers and carrier
networks connected to Cisco ICM software. The administrator should also have a
good understanding of Windows 2000.