Cisco Cisco IP Contact Center Release 4.6.1 Guida All'Installazione

Chapter 6 RSM Services

Removing RSM

6-6

Remote Silent Monitoring Installation and Administration Guide

Step 3

Click Find. A list of RSM simphones appears.

Step 4

Click Select All, then click Delete Selected. The simphone devices are deleted.

To remove the RSM SimPhone calling search space:

Step 1

Navigate to Call Routing > Class of Control > Calling Search Space.

Step 2

Enter the name of the RSM calling search space previously created (e.g.,
RSMSimPhone) then click Find. (If you do not remember the name of the calling
search space, click Find and search for the entry from the unfiltered results.)

Step 3

Select the name then click Delete Selected. The calling search space is deleted.

To remove the RSM SimPhone partition:

Step 1

Navigate to Call Routing > Class of Control > Partition.

Step 2

Enter the name of the RSM partition previously created (e.g., RSMSimPhone)
then click Find. (If you do not remember the name of the partition, click Find and
search for the entry from the unfiltered results.)

Step 3

Select the name then click Delete Selected. The partition is deleted.

To remove the RSM SimPhone device pool:

Step 1

Navigate to System > Device Pool.

Step 2

Enter the name of the RSM device pool previously created (e.g., RSMSimPhone)
then click Find. (If you do not remember the name of the device pool, click Find
and search for the entry from the unfiltered results.)

Step 3

Select the name then click Delete Selected. The device pool is deleted.

To remove the RSM SimPhone region:

Step 1

Navigate to System > Region.

Step 2

Enter the name of the RSM region previously created (e.g., RSMSimPhone) then
click Find. (If you do not remember the name of the region, click Find and search
for the entry from the unfiltered results.)

Step 3

Select the name then click Delete Selected. The region is deleted.