Cisco Cisco IP Contact Center Release 4.6.2 Manuale Di Manutenzione
Preface
Purpose
This guide describes how to administer components of the Cisco IP Contact Center (IPCC)
Enterprise solution. It includes information about administering IPCC Enterprise for voice and
multichannel contact centers.
Enterprise solution. It includes information about administering IPCC Enterprise for voice and
multichannel contact centers.
Note: The information in this guide does not pertain to specifics of System IPCCE deployments.
The Cisco IPCC Enterprise Web Administration Tool is used for administering System IPCCE.
The Cisco IPCC Enterprise Web Administration Tool is used for administering System IPCCE.
Access to the IPCC Web Administration Tool is limited to individuals with IPCC administrator
privileges.
privileges.
To access the IPCC Enterprise Web Administration Tool:
1. In your browser's address bar, enter: https://<Administration & WebView Reporting
machine DNS or IP address>/ipccAdmin.
2. Press Enter.
The Login page displays.
Note: The first time you access the IPCC Web Administration Tool you may be prompted
to accept a security certificate.
to accept a security certificate.
3. Enter your IPCC administrator username and password.
Passwords are case-sensitive.
Note:
• Log in with your Active Directory username and password.
IPCC Administration Guide for Cisco Unified Contact Center Enterprise 7.5(1)
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