Cisco Cisco E-Mail Manager Unity Integration Option Nota Di Rilascio

Persistent vs Non-Persistent Call Variables

When IPCC/ICM writes call data records to its historical database, it can store the values of all
call variables. Storing excessive call variable data can degrade historical database performance.
When defining a call variable (in ICM Config Manager or System IPCC Web Admin), you have
the option of tagging it as either persistent or non-persistent. Only persistent call variables are
written to the historical database. Non-persistent variables can be used in routing scripts, but
will not be written to the database.

Expanded Call Context Variables for E-Mail Manager Messages

Each E-Mail Manager message routed through ICM software has three associated ECC variables:

•

cisco.cem.Priority - The priority of the message. The value of the Priority variable, which is
"0" through "3"

–

"0" for Normal

–

"1" for High

–

"2" for Very High

–

"3" for Urgent

•

Note: The priority if set through the E-Mail Manager rules. The value of the variable can be
used to categorize the contact in a script.

•

cisco.cem.Category - The categories of the message. The categories variable is an array
containing up to 10 category values. Category values are configured by the E-Mail Manager
administrator. The value of the variable can be used to categorize the contact in a script.

•

cisco.cem.MessageKey - The unique identifier of the message that E-Mail Manager is
requesting ICM software to route. While typically the Message Key would not be used to
categorize a contact in a script, it may be useful when ICM software is integrated with a
CRM application; the Message Key could be recorded in the CRM database for future
reference to e-mail correspondence with a customer.

The ECC variables for E-Mail Manager messages are created by default during ICM software
installation.

For more information on routing e-mail messages, see the Cisco E-Mail Manager Administration
Guide.

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)