Cisco Cisco E-Mail Manager Unity Integration Option Guida Utente
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Agent Reports
agtper28: Agent Peripheral Real Time All Fields Report
agtper28: Agent Peripheral Real Time All Fields Report
Data:
Peripheral
The enterprise name of the peripheral and its ID.
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID
Agent Name (no label)
The last and first name of the agent
Derived from: Person.LastName + "," + Person.FirstName
Derived from: Person.LastName + "," + Person.FirstName
Overview:
Title
The name you give it when you save the report.
Subject
A table of all the agents on the selected peripherals listing
all the available agent real-time report data.
Fields applicable to a voice domain only are prefixed with
Fields applicable to a voice domain only are prefixed with
an asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show all the available agent-peripheral real-time data in
the Agent_Real_Time database table so that you can select
which data you want for a customized agent-peripheral
real-time report.
Note: This report is designed to be saved and exported or
Note: This report is designed to be saved and exported or
copied to another format. For example, you can export the
report to an Excel spreadsheet and modify the report to suit
your needs. If that is not acceptable, you can also use a
third-party tool to customize your report.
Applicable
environment
IPCC and/or standard ACD
Template type
Real-time table
Sort order
By peripheral, then by agent within peripheral, and then by
date and time.
Drilldowns available
No
Schema database
tables
Agent
Agent_Real_Time
Peripheral
Person
Skill_Group
Controller_Time