Cisco Cisco E-Mail Manager Unity Integration Option Guida Utente
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Agent Reports
agtper24: Agent Peripheral Performance Summary Daily Report
agtper24: Agent Peripheral Performance Summary Daily Report
Data:
Peripheral
The enterprise name of the peripheral and its ID.
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID
Media
The media routing domain into which the agent is logged for doing this type of
task. This is the media routing domain associated with the Skill Group in which
the agent worked when doing this task.
Each media routing domain has its own skill groups. If an agent is logged into
Each media routing domain has its own skill groups. If an agent is logged into
more than one media routing domain, then that agent also belongs to more
than one skill group.
Derived from: Media_Routing_Domain.EnterpriseName
Derived from: Media_Routing_Domain.EnterpriseName
Overview:
Title
The name you give it when you save the report.
Subject
A table of all agents on the selected peripheral(s)
showing each agent's performance summary data
(logged on time, ASA, and time allocations across all
agent states), gathered in day increments.
Fields applicable to a voice domain only are prefixed
Fields applicable to a voice domain only are prefixed
with an asterisk (*). Such fields are not applicable for
e-mail or collaboration media.
Note: This report displays the same data as the
Note: This report displays the same data as the
Agtper23 report, except the data here is broken down
by day instead of by half hour.
Purpose
To show agent daily performance for all the agents
connected to the selected peripheral(s) during the
selected time period.
Applicable environment
IPCC and/or standard ACD
Template type
Historical table
Sort order
By peripheral, then by media routing domain, agent's
last name, first name, and date and time
Drilldowns available
No
Schema database tables
Agent
Agent_Skill_Group_Half_Hour
Person
Peripheral
Media_Routing_Domain
Skill_Group