Cisco Cisco E-Mail Manager Unity Integration Option Guida Utente
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Cisco IPCC Report Templates
Technical Assistance Center
requires a Cisco.com login ID and password. If you have a valid
service contract but do not have a login ID or password, go to the
following URL to register:
If you cannot resolve your technical issues by using the Cisco TAC
Web Site, and you are a Cisco.com registered user, you can open
a case online by using the TAC Case Open tool at the following
URL:
If you have Internet access, it is recommended that you open P3
and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are
classified as priority level 1 or priority level 2; these
classifications are assigned when severe network degradation
significantly impacts business operations. When you contact the
TAC Escalation Center with a P1 or P2 problem, a Cisco TAC
engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for
To obtain a directory of toll-free Cisco TAC telephone numbers for
your country, go to the following URL:
Before calling, please check with your network operations
center
to determine the level of Cisco support services to which your
company is entitled; for example, SMARTnet, SMARTnet Onsite,
or Network Supported Accounts (NSA). In addition, please have
available your service agreement number and your product serial
number.