Cisco Cisco E-Mail Manager Unity Integration Option Guida Utente
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Agent Reports
agteam21: Agent Team Task Summary Half Hour Report
agteam21: Agent Team Task Summary Half Hour Report
Data:
Agent Team
The Enterprise Name of the agent team.
Derived from: Agent_Team.EnterpriseName
Derived from: Agent_Team.EnterpriseName
Supervisor
The agent team's primary supervisor. If a primary supervisor is not
configured, then the Supervisor field can contain any of the configured
secondary supervisors.
Derived from: Person.LastName + ' ' + Person.FirstName
Derived from: Person.LastName + ' ' + Person.FirstName
Media
The media routing domain into which the agent is logged for doing this type of
task. This is the media routing domain associated with the Skill Group in which
the agent worked when doing this task.
Overview:
Title
The name you give it when you save the report.
Subject
A table summary of agent call/task data for all the agents
within the selected agent team(s), gathered in half-hour
increments.
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show agent team half-hour activity (calls/tasks) for the
selected time period.
Applicable
environment
IPCC
Template type
Historical table
Default sort order
By agent team, media routing domain, agent last name,
agent first name, and date and time
Drilldowns available
No
Schema database
tables
Agent
Agent_Skill_Group_Half_Hour
Agent_Team
Agent_Team_Member
Person
Media_Routing_Domain
Skill_Group